Introduction

MemNexus (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Information You Provide

Account information (email, name)
Conversation data and memories you create
Payment information (processed by our payment provider)
Support communications

Information Collected Automatically

Usage data (features used, interaction patterns)
Device information (browser type, operating system)
Log data (IP address, access times)

How We Use Your Information

Provide and improve our services
Process transactions and send related information
Send technical notices and support messages
Respond to your comments and questions
Analyze usage patterns to improve user experience

Data Security

We implement industry-standard security measures to protect your data:

Encryption at rest (AES-256)
Encryption in transit (TLS 1.3)
Regular security audits and penetration testing
SOC 2 Type II compliance

Data Retention

We retain your data according to your subscription tier:

Free tier: 60-day retention
Pro tier: Forever retention
Enterprise: Custom retention policies

You can export or delete your data at any time from your account settings.

Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Export your data
Opt out of marketing communications

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected]